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How did we improve mobile banking for Credit Union members?


Working with Central 1 Credit Union and DesignStamp, I researched, prototyped, designed, and usability tested iOS and Android apps. Over the course of two years, in an agile environment, we launched a home screen redesign and over 20 banking features, such as; account status alerts, bill payments, money transfers, and find branch/banking machine. The purpose of the redesign was to improve access to help for novice users and to accelerate task completion for advanced users. The app framework offers users a secure banking experience and can be customized by over 170 credit unions across Canada. As a result of this redesign, the app performs 20% better than the previous version and is ranked in the top-3 mobile banking apps in North America (measured by an international independent research firm).